By Carl Van
“In this book, Carl shares his wit, wisdom, knowledge and sixth sense of dealing with people. He’s a great friend and an inspiration. I hope you find this book as valuable in your world as Carl has been in mine.”
—Steve Belkin, Open All Nite Entertainment
The difference between a good and an awesome employee isn’t the individual’s talent, intelligence, educational background, or job knowledge; it is attitude. Author Carl Van focuses on how anyone can develop the right perspective to become a first-rate employee. Van’s often humorous, real-world examples steer the reader along the path to becoming more productive, more satisfied, and more successful in any job.
Van defines what attitude means and explains that this frame of mind is not always about feeling good; rather, it is about being able to see opportunities hidden in work. He stresses that exceptional employees eliminate unnecessary work, gain cooperation from customers, and understand their role in customer service. He emphasizes that effective communication is the path to control and stresses that attitude can make the difference between a good employee and an outstanding one.
Van will have readers looking for the awesomeness they have within themselves and utilizing attitude to renovate and rejuvenate performance in any job by incorporating his eight simple characteristics: attitude, time management, interpersonal skills, continuing education, customer service/empathy, desire for excellence, teamwork, and initiative. Each section of the bookfocuses on one general characteristic and provides on-the-job examples that will lead the way to awesomeness.
About the Author
Carl Van earned his degree in insurance from California State University. By then, he was already a regional claims manager, writing and teaching several courses for the insurance industry. Van has earned acclaim as a professional speaker, and his presentations are upbeat, fast paced, and marked by high audience participation. He is the president and CEO of the International Insurance Institute, Inc., widely considered to be the single best claims training company in the United States and Canada. Van lives with his family in New Orleans, Louisiana.
The Eight Characteristics of the Awesome Employee
By Carl Van
BUSINESS & ECONOMICS / Motivational
BUSINESS & ECONOMICS / Workplace Culture
288 pp. 5½ x 8½