Frequently Asked Questions
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General Information
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Website Navigation & Search Functions
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Internships & Employment
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Ordering Information
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Media Inquiries
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Excerpts and Permissions
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Other
General Information
Do you publish anything other than books?
Pelican publishes in a variety of formats, including audiobook CDs, MP3 downloads, ebooks (ePub), plush items, maps and prints, gift and novelty items, and stationery. Browse under “titles & authors” to search products by format.
What is the Peligram?
The Peligram is Pelican’s monthly e-newsletter filled with information on noteworthy events, upcoming author appearances, and book news and reviews. To subscribe or unsubscribe, visit http://www.pelicanpub.com/wordpress/?page_id=2. Past issues of the Peligram can be accessed here: http://www.pelicanpub.com/wordpress/?page_id=2.
How can I get added to your mailing list?
To receive copies of Pelican’s seasonal and backlist catalogs, send an email with your name and mailing address to promo@pelicanpub.com with the words MAILING LIST in the subject line.
How can I get copies of your catalogs?
Past catalogs are available in electronic format via the Home page link to the catalog covers below the "Current Bestsellers..." section. To request a physical copy, send an email with your name and mailing address to sales@pelicanpub.com with the words CATALOG REQUEST in the subject line. Please specify which catalog you are interested in (Backlist, Children’s, or the current season).
There are problems with the books I ordered. What do I do?
Pelican's support team stands ready to resolve problems with your orders. If you are a business customer, please contact your sales representative. If you ordered from this site, please call 1-800-843-1724, or reply to the order acknowledgment e-mail you received after placing your order. Please explain the problem in the email. For speedy processing, please have your order information ready when you call.
How do I contact an author?
Pelican respects the privacy of all authors and illustrators, and will not supply contact information without their permission. Many authors and illustrators have websites with their contact information. Readers are also welcome to send contact requests to Pelican's promotion department via email (promo@pelicanpub.com) or the postal service, which will be forwarded to the author/illustrator.
Do you publish books in foreign languages?
Yes, many Pelican titles are available in languages other than English. Pelican licenses rights for foreign publishers to produce Pelican titles worldwide. Foreign publishers interested in acquiring rights can contact office@pelicanpub.com for more information.
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Website Navigation & Search Functions
My search brought up (too many / too few) results. What do I do?
By default, the main search box on the Pelican website searches the complete press release text for the exact phrase entered. If you entered the specific title you are looking for, perhaps the title is not exactly what you typed. Try entering only a word or two that seem unique in the title and changing the search type from "exact phrase" to "Any word" or "All words. This may help by limiting the results to more specific words.
I’m looking for books from a specific author. What do I do?
The easiest thing to do is to go to “Browse store” on the left side menu bar and click “by author/illustrator” on the menu that appears. The same menu appears when you click on "Titles" in the horizontal menu bar running across the top of the page. Authors are listed alphabetically by last name, and all titles are listed at the bottom of their biography page. You can also enter the author’s name in the search box.
Where can I find author and illustrator biography information?
Please see the answer to the question above.
Can I search by price?
You can search for books under a certain price by filling in the “Max Price” field on the search page.
How can I find your upcoming books that haven't been released?
Click "Titles" in the horizontal menu bar running across the top of each page. The "coming soon" section lists works still in process that will be available in the coming months.
I am looking for children’s books with horses. Can I search for that?
On the search page, you can choose the category “CHILDREN’S FICTION” or “CHILDREN’S NONFICTION” from the “In Category” box. Then, type “horse” in the “Search for” box. This will limit the results to children’s books that mention the word “horse” in the press release.
I want to search the actual text of your books, not just the press release. What do I do?
Type your search into the “Search the full text of our books” search box powered by Google rather than the site search box.
Internships & Employment
Does Pelican offer an internship program?
Yes! Pelican's internship program supports year-round, unpaid internships, for those interested in the book business. Application information for prospective interns can be found on this page.
Pelican offers four different types of unpaid internship:
Promotion Intensive General Internship
Sales Intensive General Internship
Editorial Department Internship
Production Department Internship
Questions regarding the internship program can be directed to Antoinette de Alteriis, promotion director, at 504-368-1175 x 331 or Antoinette@pelicanpub.com.
When are Pelican's internship application deadlines?
Summer Internship — March 15
Fall Internship — August 1
Spring Internship — December 1
How can I start a career with Pelican?
Information about job openings and applications can be found at http://www.pelicanpub.com/viewer.php?region=91.
Ordering Information
I’d like to order books. How can I do that?
If you are an individual, you can place your order online by browsing titles and clicking “add to cart.” If you are a retailer or wholesaler and prefer to order by fax or email, you can access an order form by clicking here.
I’d like to open an account with Pelican. Where can I find the credit application?
Pelican’s credit application can be found here. Fax your completed credit application to 504-368-1195.
What does it mean if a title is marked “Notify When Available?”
Items marked "Notify When Available" are usually the items that have not yet been released for distribution after the initial printing. If you would like to receive an automatic email notification when the product is available, clicking on that phrase will open a form to submit your email address. The system is automated, and your email address will not be used for anything other than this notification.
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Media Inquiries
How do I request a review copy of a Pelican title?
Review copies are distributed to members of the media by the Promotion Department. Please send an email to promo@pelicanpub.com to submit your request.
I’d like to interview one of your authors. How can I arrange this?
Media inquiries, including interview requests, can be directed to the Promotion Department via email (promo@pelicanpub.com) or by calling 504-368-1175 and asking to speak with someone in the Promotion Department.
Excerpts and Permissions
How can I get permission to use material from a Pelican book?
Pelican grants permissions based on specific information about how the excerpted material will be used. Please see the Permissions page for more information.
I’m interested in using a Pelican book for a movie or documentary. What should I do?
Please send an email with your request to office@pelicanpub.com or call 504-368-1175, extension 310 to speak with Sally Boitnott about motion picture options.
Other
I have a question that hasn't been answered here. Where do I go now?
Depending on the nature of your question, please review the contact page to find the appropriate department.
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